Frequently Asked Questions
Do I have the option to preview my messages before they are sent out?
How do I know if the intended recipient received my message?
Can more than one user have Admin rights?
What if the line is busy or there is no answer when I send a fax? Do I have to re-send the fax?
Can you explain some of the fax server jargon to me?
A. The following terms are commonly used in the fax industry:Least Cost Routing distributes outbound faxes over a network or the Internet to a server closer to the destination, reducing phone bills.
Inbound Routing delivers faxes to individual clients on your network.
DTMF Routing: Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
Line Routing allows you to assign a physical fax line to a user.
CSID Routing: Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
OCR Fax Routing: Optical Character Recognition (OCR) routes a fax to the correct user by recognizing the text on the fax through OCR, and finding keywords related to a recipient.
DID: Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
ISDN: Integrated Services Digital Network is an all-digital network that allows the transmission of voice and data, though only one can be transmitted over a single line at any one given time.
How many fax ports does the FaxCore fax server support?
Can I print all of my received faxes at a network printer?
A. Yes. Network printing services are also available for disconnected sites. This allows fax transmissions to be printed at multiple remote locations without local fax hardware and telephone lines.
How do I create a fax cover page with FaxCore?
What are the monitoring/tracking capabilities of a FaxCore system?
A. Modeled after the browser-based tracking systems used by top shipping companies, FaxCore tracks incoming and outgoing faxes before, during and after transmission. Arrival confirmation, time of delivery, undeliverable notification, alternate fax numbers, transmission replay and much more.The track telecom billing feature saves the billing attributes of every transmission, telling you exactly what the phone company is billing you for fax traffic. Proactively monitor your fax costs and shop pricing.
What file formats can FaxCore convert to faxable files?
A. Yes. Users can attach application files to fax requests.Available file formats include:
- MS Office Documents – DOC, DOCX, XLS, XLSX, PPT, PPTX, VSD, and XPS
- Adobe Acrobat (PDF)
- Image FIles – BMP, GIF, TIF, JPG, PNG
- Generic Files – TXT, HTML, HTM
Does FaxCore support automatic inbound routing to users?
A. The following methods are available for users to route inbound fax transmissions:
- DID – Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
- DTMF – Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
- CSID – Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
- Line Routing – Assign physical fax lines to specific users or groups.
- Custom OCR processing – Run cover pages through one or more OCR engines to help recognize routable attributes of the fax transmission.
- User Groups – Group of one or more FaxCore users.
- Time of day – Time periods when fax transmission routing is activated.
- Caller ID – Unique number of calling party.
The Caller ID data that FaxCore captures also allows the product to maintain a “White List” and “Black List” of fax numbers. This allows organizations to Black List the numbers that Spam Faxes come from.
How do users send faxes with FaxCore?
A. The following options are available for sending faxes:
- FaxCore’s UI is a browser, supporting Internet Explorer, Chrome, FireFox and Safari.
- Microsoft Outlook with no Exchange connector required.
- Any email client since standard SMTP is the transport.
- FaxCore’s client printer driver supporting Windows 7 and above as well as Citrix.
- Using one of our MFP connectors, whether it be via Sharp (OSA), Konica Minolta (OpenAPI), Xerox (EIP) or Ricoh (ESA).
Can FaxCore be integrated with other applications?
How can I store my received faxes?
A. The original fax is stored as a Multi-page tiff file. The fax can then be delivered as a TIFF or PDF file using the following methods:
- Email, with a URL in the email notification allowing the user to view the fax in a browser.
- HTTP or HTTPS post to put the fax in a SharePoint document library.
- File drop, in order to get the fax into a file folder, where a DMS (Document
- Management System) may pick up the fax.
- FTP the fax to another server.
Every fax goes through an OCR process and the results are stored in the SQL database. This enables users to do full text searches on the content of the fax.