Support

Whether your organization uses hybrid fax server deployment, fully cloud-managed or a turnkey fax server appliance, Faxcore continually supports you throughout your technology lifecycle. Our team of expert support technicians are available via phone or email to assist you with any questions, concerns or comments.

Faxcore also offers remote assistance sessions to ensure that even the most complex support needs are addressed and handled with expertise and care.

Email us: support@faxcore.com

Call us: 1 (720) 870-2900 Monday through Friday, 9 AM to 8 PM, Eastern Time – GMT -5.

*Customers can also connect with us outside of normal business hours for a small added cost.

Submit a Support Ticket by using the form next to this copy.

Support requests
In order to best assist you, our support technicians will ask for a few key pieces of information, which is best had on hand. When submitting an email, please include your name, the name of your company, the best phone number or email to reach you, and any comments related to your request.

For service interruptions please include “Priority – Server Down” within the body of your email for the fastest response.

For additional information, please see our Frequently Asked Questions page, or call or email us today.