FaxCore Privacy Notice
Effective Date: 1-16-2020
FaxCore Inc. cares deeply about protecting your personal data from misuse or unauthorized
access. This Privacy Notice is designed to inform you about how we collect, process, and store
the personal data that you provide to us. For the purposes of this Privacy Notice, the terms
“FaxCore”, “we”, “us”, and “our” shall all refer to FaxCore Inc. FaxCore operates
https://www.faxcore.com/ referred to as “Site”.
FaxCore is committed to ensuring that your privacy is protected, and to the extent possible by
FaxCore, that your personal data is secure. FaxCore shall process your personal data in a
transparent and lawful way. Any personal data you provide when using our Site will only be
used in accordance with this Privacy Notice.
Please read this Privacy Notice carefully to understand our policies regarding your personal
data. If you do not agree with this Privacy Notice, your choice is to not use our Site or Systems.
You are responsible for ensuring we have an up-to-date, active and deliverable email address
for you and for periodically visiting our Site for changes and updates.
At FaxCore, “Personal Data” refers to data that could be used alone or in combination with other
data, to identify you as an individual.
For individuals covered by the General Data Protection Regulation (GDPR) and other similar
types of global privacy regulations, personal data is any information relating to an identified or
identifiable natural person.
For individuals not covered by GDPR or where the definition of Personally Identifiable
Information (PII) is used, we define personal data as data that allows someone to identify or
contact you, including, for example, your name, address, telephone number, e-mail address,
payroll information, as well as any other non-public information about you that is associated with
or linked to any of the foregoing data.
Personal Data We Collect – What and How
We collect and use personal data that you provide directly to us. This data is collected in
various online forms, email, phone conversations, and throughout our business relationship.
Data You Provide to Us
On our website, the Request a Demo and Contact Us forms are used to collect data which is
used to contact prospective customers. This data goes into a database. Types of information
that is collected are:
- Page the person is coming from
- Data and time of contact
- Message – free form field
The name, email, phone number, and company are put into our corporate CRM.
When you engage with us as a customer, we collect business information for contract creation,
billing, and corporate communication. FaxCore uses the standard business products for the
collection, processing, and storage of this data.
Our FaxCore System can only be accessed by contracted and authorized customers. All
captured information in this system is used for user authentication and user experience
Data We Collect Automatically
We automatically collect personal information about you when you access our Site. To make
our Site more useful to you, our servers (which may be hosted by a third party service provider)
may collect information from you, including your browser type, operating system, Internet
Protocol (IP) address (a number that is automatically assigned to your computer when you use
the Internet, which may vary from session to session), domain name, and/or a date/time stamp
for your visit.
- Cookies are small amounts of data that are stored in separate files within your
computer’s Internet browser. Cookies are accessed and recorded by the web-sites you
visit, and by the companies that show advertisements on these websites, so that they
can recognize the same browser. For more information regarding cookies, please see
- Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small
strings of code that provide a way for us to deliver a small graphic image (usually
invisible) on a web page or in an email. Web beacons can recognize certain types of
information on your computer such as cookies, the time and date a page is viewed, and
a description of the page where the web beacon is placed. Currently not used.
- Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google
utilizes the data collected to track and examine the use of this application, to prepare
reports on its activities and share them with other Google services. Google may use the
data collected to contextualize and personalize the ads of its own advertising network.
- Google AdWords conversion tracking is an analytics service provided by Google that
connects data from the Google AdWords advertising network with actions performed on
This Site specifically uses Google Analytics which is one of the most widespread and trusted
analytics solutions on the web for helping us to understand how you use the site and ways that
we can improve your experience. For more information on Google Analytics cookies, see the
official Google Analytics page.
letters and numbers that we will put on your computer if you agree. This helps us provide you
with a good experience when you browse our Site, and also allows us to improve our Site.
us some insight into how the Site is being used. We may use both session cookies (which
expire once you close your web browser) and persistent cookies (which stay on your computer
until you delete them) to provide you with a more personal and interactive experience on our
Site. Persistent cookies can be removed by following Internet browser help file directions.
Embedded Content from Other Websites
Articles and other content on this Site may include embedded links (e.g. videos, images,
articles, etc.). Embedded links and content from other websites behave in the exact same way
as if the visitor has visited the other website.
and monitor your interaction with that embedded content, including tracking your interaction with
the embedded content if you have an account and are logged in to that website.
You are responsible for reading and understanding the privacy policies and notices of these
other websites and FaxCore is not responsible for your use of these sites outside our control.
Analytics and Advertising Services Provided by Others
We may allow others to provide analytics services on our behalf and to serve advertisements on
and other technologies to collect information about your use of the Services and other websites
and online services, including your IP address, web browser, pages viewed, mobile network
information, time spent on pages or in apps, links clicked and conversion information.
This information may be used by FaxCore and others, to, among other things, analyze and track
data, determine the popularity of certain content, deliver advertising targeted to your interests
and better understand your online activity. For more information about interest-based ads, or to
opt out of having your web browsing information used for behavioral advertising purposes,
please visit www.aboutads.info/choices. Your mobile device may also include a feature that
allows you to opt out of having certain information collected through apps used for behavioral
advertising purposes. Please review the settings of your mobile device for more information.
Social Sharing Features
Our Site includes social sharing features for common social networks to let users share content.
These features are served from third-party services that may serve their own cookies. The use
of such features enables the sharing of information with your friends or the public, depending on
the settings you establish with the entity that provides the social sharing feature.
For more information about the purpose and scope of data collection and processing in
connection with social sharing features, please visit the privacy policies of the entities that
provide these features.
Use of Data
We collect and use personal data so that we can provide you with the best service possible.
We use the information to contact you via phone or email to fulfil requests that you send to us.
We will occasionally send you transactional emails regarding changes or updates to our
services and offerings and you may always opt-out of these emails.
We will not store your personal data longer than necessary for the purpose for which we have
processed your personal data. How long we retain your personal data depends on the type of
data and the purpose for which we process it.
If for any reason you think there is a problem with the use of your data, please contact us by
sending an email to Privacy@faxcore.com
Sharing Your Data
FaxCore will never sell or share your personal data with third parties outside our authorized sub
processors or unless we are required by law.
During the normal course of business, we may transfer information to our vendors. We use
third party Software-as-a-Service (SaaS) to help us process personal data. FaxCore also uses
credible vendors who can comply with appropriate security and privacy controls that meet the
If you have submitted a Contact Us form, you can request to receive an exported file of the
personal data we hold about you. Upon request, we will provide you with information about
whether we hold any of your personal data. You have the right to access the personal data we
have about you, and you may request that it be corrected, amended, not processed, or deleted
by emailing Privacy@faxcore.com with the subject of “Access Request.” We require all our
requests to be in writing. We will respond to your access request within a reasonable time,
under 30 days. We may require additional information from you to allow us to confirm your
identity or find your personal data.
If you believe that any personal data we are holding on you is incorrect, incomplete, or shouldn’t
be processed, please contact us as soon as possible, at the contact information below, and we
will promptly take the appropriate action.
You have the right to withdraw your consent for any marketing or sales material. To do this,
please send an email to Privacy@faxcore.com with the subject of “opt out”.
Changes To Our Privacy Notice
It is our policy to post any changes we make to our Privacy Notice on this page. In some cases,
we provide additional notice of changes. If we make material changes to how we treat your
personal data, we will notify you by email to the email address specified in your account and/or
through a notice in the application or on the Site. The date the Privacy Notice was last revised is
listed at the top of this page.
If you have a complaint with how we have handled your Personal Data please let us know and
we will try to fix it. You can email us at Privacy@faxcore.com.
If you are a resident of the European Economic Area and have a concern about our practices
concerning the processing of Personal Data that we are not able to resolve, you have the right
to lodge a complaint with the data privacy authority where you reside.
FaxCore does not market or sell to children. If we learn that we have collected Personal Data
from children under 13 (and in certain jurisdiction under the age of 16), we will promptly take
steps to delete the information and terminate the child’s account.
California Residents Special Notification
Individuals who are residents of California and have provided their Personal Data to us may
request information regarding our disclosures, if any, of their personal data to third parties for
direct marketing purposes.
Such requests must include the reference “Request for California Privacy Information” in the
subject line and in the body of the message and must include the email address or mailing
address, as applicable, for us to send our response. This request may be made no more than
once per calendar year. Requests must be submitted to Privacy@faxcore.com.
If you have any questions about this Privacy Notice or complaints about the processing of your
Personal Data by FaxCore, please contact:
Chief Privacy Officer
Parker, CO 80138