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Customers with a current maintenance agreement have access to an on-line knowledge base and a team of support technicians. Support is provided by email, phone and Go-To-Assist web sessions. Standard support hours are Monday through Friday, 9 AM to 5 PM. A 7x24x365 option is available for an extra cost.
Resources • • •Please use the following resources to help managers and developers learn more about the technologies used in FaxCore solutions.
Frequently Asked Questions • • •Please click on any question in the list below to see the answers.
Q. What does FaxCore require for the Operating System?
A. FaxCore is designed and optimized for the Windows Server 2003 Operating Systems:Q. What email systems does FaxCore work with?
1. Windows Server 2003 - Web Edition
2. Windows Server 2003 - Standard Edition
3. Windows Server 2003 - Enterprise Edition
FaxCore should not be installed on Microsoft Active Directory servers.
A dedicated server is recommended for FaxCore, but in low-volume environments, customers can run other applications. These include other web servers like Apache and site-specific applications.
A. FaxCore will integrate and send messages to any SMTP compliant mail system. These include but are not limited to:Q. How can I store my received faxes?
1. Microsoft Exchange
2. Lotus Notes
FaxCore also has an LDAP compliant connector for use with:
1. Microsoft Exchange
2. Lotus Notes
A. FaxCore provides storage options for received faxes in the following formats:Q. Can FaxCore be integrated with other applications?
1. Single page tiff files
2. Multi page tiff files
3. Storage by any of the following:
4. Unique storage specs for each inbound routing address (DID/DTMF)
5. Token based inbound file spec for inbound pages, i.e.
These options allow sites to store inbound faxes in any directory structure. The fax images can be located on one or multiple disks.
Each inbound routing address (DID/DTMF) can have a common or unique format.
In addition to inbound image files, an optional INI or XML file can be dropped in the same directory of the fax image for the transmission. The INI/XML file will contain all inbound routing information.
These options will allow integrators and application developers to synchronize with FaxCore with or without the native FaxCore SDK. By scanning a directory, systems can pick-up faxes with all routing information at regular intervals. In this scenario, ActiveX, .NET, or DLLs will not be required to integrate.
This is a standard feature in FaxCore. These are native archiving features in the FaxCore Document Server.
A. Leveraging our .NET architecture and superior Software Developer Kit, IT professionals can easily fax-enable CRM, ERP, Exchange, e-mail, and office productivity software with just a few lines of code.Q. How do users send faxes with FaxCore?
A. The following options are available for sending faxes:Q. Will FaxCore work with the Microsoft Exchange and Outlook clients?
1. Pure browser based client
2. Microsoft Outlook with Exchage connector
3. Standard email client with SMTP support
4. Programmable interfaces using FaxCore SDK
A. Yes.Q. Does FaxCore support automatic inbound routing to users?
FaxCore uses public LDAP interfaces to connect with Microsoft Exchange. In addition, no custom interface software is required. This makes it easy for IT administrators to provide fax services to Outlook connected users without the complication of installing software on mission critical coporate Exchange servers.
A. The following methods are available for users to route inbound fax transmissions:Q. Does FaxCore allow users to attach files to outbound faxes?
1. DID - Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
2. DTMF - Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
3. CSID - Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
4. Line Routing - Assign physical fax lines to specific users or groups.
5. Custom OCR processing - Run cover pages through one or more OCR engines to help recognize routable attributes of the fax transmission.
6. User Groups - Group of one or more FaxCore users.
7. Time of day - Time periods when fax transmission routing is activated.
8. Caller ID - Unique number of calling party.
The Caller ID data that FaxCore captures also allows the product to maintain a "White List" and "Black List" of fax numbers. This allows organizations to Black List the numbers that Spam Faxes come from.
A. Yes. Users can attach application files to fax requests.Q. What are the monitoring/tracking capabilities of a FaxCore system?
Available file formats include:
1. Microsoft Word (DOC)
2. Microsoft Excel (XLS)
3. Microsoft PowerPoint (PPT)
4. Microsoft Visio (VSD)
5. Adobe Acrobat (PDF)
6. Rich Text Format (RTF)
7. Text files (TXT)
8. PCL files (PCL)
9. Encapsulated Postscript (EPS)
10. Image files (TIF, GIF, PNG, BMP, JPG)
A. Modeled after the browser-based tracking systems used by top shipping companies, FaxCore tracks incoming and outgoing faxes before, during and after transmission. Arrival confirmation, time of delivery, undeliverable notification, alternate fax numbers, transmission replay and much more.Q. How do I create a fax cover page with FaxCore?
The track telecom billing feature saves the billing attributes of every transmission, telling you exactly what the phone company is billing you for fax traffic. Proactively monitor your fax costs and shop pricing.
A. Fax cover pages can be created using the following features: placement of graphics and text objects, inserting embedded codes that get translated by the fax server, saving, importing, exporting and printing.Q. Can I print all of my received faxes at a network printer?
A. Yes.Q. How does FaxCore integrate with Microsoft Exchange?
Network printing services are also available for disconnected sites. This allows fax transmissions to be printed at multiple remote locations without local fax hardware and telephone lines.
A. FaxCore integrates with Exchange through native LDAP interfaces. This allows access to users directory information. Software does not have to be installed on the Exchange server. Secure LDAP queries allow FaxCore to activate users in the Exchange user database with faxing services.Q. How many fax ports does the FaxCore fax server support?
IT administrators can fax-enable users without modification to mission critical Exchange servers. FaxCore supports the following Microsoft Exchange configurations:
1. Microsoft Exchange 5.5 running in Windows NT 4.0 domain
2. Microsoft Exchange 2000 running in Windows 2000 Active Directory domain
3. Microsoft Exchange 2003 running in Windows Server 2003 Active Directory domain
4. Microsoft Exchange Titanium running in Windows Server 2003 Active Directory
A. FaxCore supports up to 120 ports per server. Additional servers can be added in a distributed model to increase capacity or create a fault-tolerant environment.Q. Can you explain some of the fax server jargon to me?
FaxCore provides support for the Brooktrout TR1034 fax board. The TR1034 provides up to 30 fax ports in a single Universal PCI slot. The TR1034 has built-in interfaces for T1 and E1 digital telephone services.
A. The following terms are commonly used in the fax industry:Q. How do I get Microsoft Office documents to be rendered as fax attachments?
Least Cost Routing distributes outbound faxes over a network or the Internet to a server closer to the destination, reducing phone bills.
Inbound Routing delivers faxes to individual clients on your network.
DTMF Routing: Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
Line Routing allows you to assign a physical fax line to a user.
CSID Routing: Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
OCR Fax Routing: Optical Character Recognition (OCR) routes a fax to the correct user by recognizing the text on the fax through OCR, and finding keywords related to a recipient.
DID: Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
ISDN: Integrated Services Digital Network is an all-digital network that allows the transmission of voice and data, though only one can be transmitted over a single line at any one given time.
A. Server based Document Rendering performed by the FaxCore Rendering Service and/or the native applications provides fast, reliable and accurate conversion of native file attachments into a faxable file format (TIFF).Q. What if the line is busy or there is no answer when I send a fax? Do I have to re-send the fax?
A. FaxCore will automatically re-transmit faxes that failed due to no answer, busy line, poor connection, and other non-fatal errors. If a failure occurs, FaxCore will re-dial the destination and continue faxing where it left off.Q. Can more than one user have Admin rights?
A. One or more users can be defined as FaxCore Administrators having full access to all features, including system configuration, and user profile administration. FaxCore Administrators are denoted by simply checking a box in the userís profile.Q. How do I know if the intended recipient received my message?
A. FaxCore users receive notification in response to their send and receive actions. Notifications are issued when faxes are sent successfully, when faxes are sent unsuccessfully, when faxes are received successfully, and when faxes are not received successfully.Q. What types of documents are supported for rendering on the FaxCore server?
A. FaxCore has the ability to render any type of document created by Microsoft Office application files, including Adobe Acrobat, JPEG, GIF, TIFF, HTML, plain text, and bmp files.Q. Do I have the option to preview my messages before they are sent out?
A. Users can instruct FaxCore to hold sent faxes at the fax server and gain the ability to review outbound fax messages before transmission takes place. In addition to verifying the rendered fax image, users can check the fax destinations and options.
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