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Customers with a current maintenance agreement have access to an on-line knowledge base and a team of support technicians. Support is provided by email, phone and Go-To-Assist web sessions. Standard support hours are Monday through Friday, 9 AM to 5 PM. A 7x24x365 option is available for an extra cost. To reach support by phone, call +1 (720) 870-2900 and select option 2.
Please use the following resources to help managers and developers learn more about the technologies used in FaxCore solutions.
Frequently Asked Questions
Please click on any question in the list below to see the answers.
FaxCore cannot be installed on a Microsoft Exchange Server.
A dedicated server is recommended for FaxCore, but in low-volume environments, customers can run other applications. These include other web servers like Apache and site-specific applications.
1. Microsoft Exchange
2. IBM Notes (formerly Lotus Notes)
3. Novell GroupWise
FaxCore also has an LDAP compliant connector for use with:
1. Microsoft Exchange
2. IBM Notes
- Email, with a URL in the email notification allowing the user to view the fax in a browser.
- HTTP or HTTPS post to put the fax in a SharePoint document library.
- File drop, in order to get the fax into a file folder, where a DMS (Document Management System) may pick up the fax.
- FTP the fax to another server.
Our File Gateways are used to fax enable any application that can drop a file into a folder.
Our SAP connector, in conjunction with SAPconnect is used to fax enable SAP.
FaxCore’s Printer Driver can process RightFax Embedded Codes, FACSys Embedded codes.
1. FaxCore’s UI is a browser, supporting Internet Explorer, Chrome, FireFox and Safari.
2. Microsoft Outlook with no Exchange connector required.
3. Any email client since standard SMTP is the transport.
4. FaxCore’s client printer driver supporting Vista, Windows 7 and Windows 8 as well as Citrix.
5. Using one of our MFP connectors, whether it be via Sharp (OSA), Konica Minolta (OpenAPI), Xerox (EIP) or Ricoh (ESA).
1. DID - Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
2. DTMF - Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
3. CSID - Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
4. Line Routing - Assign physical fax lines to specific users or groups.
5. Custom OCR processing - Run cover pages through one or more OCR engines to help recognize routable attributes of the fax transmission.
6. User Groups - Group of one or more FaxCore users.
7. Time of day - Time periods when fax transmission routing is activated.
8. Caller ID - Unique number of calling party.
The Caller ID data that FaxCore captures also allows the product to maintain a "White List" and "Black List" of fax numbers. This allows organizations to Black List the numbers that Spam Faxes come from.
Available file formats include:
1. MS Office Documents - DOC, DOCX, XLS, XLSX, PPT, PPTX, VSD, and XPS
2. Adobe Acrobat (PDF)
3. Image FIles - BMP, GIF, TIF, JPG, PNG
4. Generic Files - TXT, HTML, HTM
The track telecom billing feature saves the billing attributes of every transmission, telling you exactly what the phone company is billing you for fax traffic. Proactively monitor your fax costs and shop pricing.
Network printing services are also available for disconnected sites. This allows fax transmissions to be printed at multiple remote locations without local fax hardware and telephone lines.
FaxCore provides support for the Brooktrout TR1034 fax board. The TR1034 provides up to 30 fax ports in a single Universal PCI slot. The TR1034 has built-in interfaces for T1 and E1 digital telephone services.
Least Cost Routing distributes outbound faxes over a network or the Internet to a server closer to the destination, reducing phone bills.
Inbound Routing delivers faxes to individual clients on your network.
DTMF Routing: Dual-Tone Multi-Frequency (DTMF) requires the caller to enter an extension number when sending a fax.
Line Routing allows you to assign a physical fax line to a user.
CSID Routing: Call Subscriber ID (CSID) is based on the Fax ID which can be matched to a recipient.
OCR Fax Routing: Optical Character Recognition (OCR) routes a fax to the correct user by recognizing the text on the fax through OCR, and finding keywords related to a recipient.
DID: Direct Inward Dialing is a service feature that allows inward-directed calls to a PBX to reach a specific PBX extension without human intervention.
ISDN: Integrated Services Digital Network is an all-digital network that allows the transmission of voice and data, though only one can be transmitted over a single line at any one given time.